RETAILERS

Know your options

If you are approached to sign or renew an electricity contract for your home or business, it is important to know who you are dealing with. Energy company salespeople must wear an identification badge and give you a business card.

Three things to remember if you are approached to sign an energy contract:

1. Always make sure you get a business card and look at the salesperson’s ID badge first.

2. Do not share personal information like your electricity bill unless you are sure you want to sign a contract.

3. Carefully read the contract, disclosure statement and price comparison provided by the salesperson.

Are you a residential customer and considering an energy contract? The Ontario Energy Board has some tip sheets that can help you make the choice that’s right for you.

Before Signing an Energy Contract: What You Should Consider

After Signing an Energy Contract: The Right to Review Your Decision

OEB’s Disclosure Statement – Electricity Contracts and Your Rights

Nearing the End of an Energy Contract: How Renewals Work

Energy Shop – A resource for comparing retailer contract prices

The Ontario Energy Board regulates the electricity and natural gas sectors in Ontario. To help you understand your energy choices, visit www.ontarioenergyboard.ca or call 1-877-632-2727.