PAYING YOUR BILL
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Billing and Payments
The ongoing postal service disruption could delay the delivery of your bill. During the service disruption, please do not mail your payments to LUSI.
Despite the service disruption, your Lakefront bill must be paid in full on or before the due date in order to avoid the assessment of late payment charges – late interest 1.5% monthly (19.56% annually). To make paying your bill quick and easy, we offer the following convenient payment options:
Credit Card
Lakefront now accepts Visa and MasterCard payments in the office.
Lakefront has partnered with Paymentus Corporation to bring you the convenience of using your MasterCard or Visa to pay your bill online or over the phone. Payments of up to $1,000 per transaction, online or over the phone, will be allowed with a service fee charged at a rate of 1.75%. To use this service please call 1-888-896-0976 or click here to pay online.
*There is no transaction fee charged when paying with Visa or MasterCard at the Lakefront Office.
Telephone or Internet Banking
This option is available through most banks and trust companies. It allows you to pay your bill through the Internet and on a touch tone phone.
Our Office
Lakefront’s office at 207 Division Street in Cobourg is open to customers from 10:00am – 2:00pm on Tuesdays, Wednesdays, and Thursdays.
Our hours of operation by phone, email, and LiveChat are from Monday to Friday 8:30am- 2:30pm.
Appointments can be made if these times are not convenient.
We accept cheques, money orders, Interac, Visa and MasterCard.
*For safety and security purposes, Lakefront does not accept cash payments.
Payments at Banks
Payments can be made over the counter at your bank or other financial institutions
Drop Box
The drop box located north of our office door at 207 Division Street, Cobourg. Cheques only please. Do not insert cash.
Pre-Authorized Payment
The net amount of your bill will be withdrawn from your bank account on the due date printed on your bill. You will continue to receive your bills, as usual, showing the amount that will be withdrawn. A message will appear on your bill telling you that you are a Pre-Authorized Payment (PAP) customer and not to pay the bill, as it will come out of your bank account automatically on the due date. LUSI requires a void cheque and a signature to set your account up for PAP.
Equal Monthly Payment Plan (Budget Billing)
Make budgeting easier by signing up for our Equal Monthly Payment Plan.
Your billing costs for the year are estimated based on your past usage and spread equally over the year, based on 12 equal monthly payments. The payments are automatically withdrawn from your account on the 20th or 30th of each month depending on your billing date. You will receive your bills, as usual, with a message indicating you are on a Budget Plan.
We suggest that you keep an eye on the status of your account to make sure the balance does not get too high through the year.
Your Equal Monthly Payment Plan amount is subject to a semi-annual review that may require an additional adjustment due to usage or rate changes. You will be notified, in advance, if an adjustment is required.
Your account will be reconciled yearly, and a new Equal Monthly Payment Plan will be calculated. Lakefront will inform you in advance of this new Equal Monthly Payment Plan amount.
LOCATION
207 Division Street
PO Box 577
Cobourg, Ontario K9A 4L3
Call Us
(905) 372-2193